Family of Coatings Canton, OH

Posts tagged ‘business’

When will you be here?

IMG_7940     This question is often asked by our client when we schedule their project.  Business and home owners need to know when we will arrive for their work.  They have other responsibilities and things to do.  Don’t you just hate it when you call to have someone come to your home and you hear this. ” We will arrive between 8am and 5 pm.  Only on Tuesday or Fridays.”  This is a common place  for most companies to work their business.  Who are they serving?  Who is benefiting this type of schedule?  We all know it is for their benefit and not you the owner.  They really do not care whether you have appointments or concerns to take care of.  If they did, they would ask you what works for you.

With our business, we always ask when you are available and what works for you best.  We are a Service company that cares about our clients needs.  We are where we are, because of you.  That is what matters to our business.


Having the proper set up and people to serve others makes a difference.  Being able to meet you before or after work for your estimate makes a world of difference.  Having a crew at your home or business ready to work before you  leave for work if needed is important.

If we tell you we will arrive at 7:45 am, we will be there.  We do not do the 8-5 time limit.  Your time is as valuable to us as it is to you.  We respect your time as all service companies should. The next time any business that gives you a window instead of a set time to visit you,  let them know you will call someone else that cares about your valuable time.  They may change their minds?  Thank you.