Family of Coatings Canton, OH

How can I help the painter?

This is a common question we receive when we arrive for a painting estimate.  People care about their project and want to make sure their job goes smoothly.

http://www.tegreypainting.com request the homeowner, remove family portraits and collector glass wear from the work area.  Special request will need to be known, such as time of arrival,  security codes if needed or problem areas for the painters.

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Having the color choices for the paint to be used is also needed.  Preferably at least 48 hours before the painters arrive.  To help the painter, it is always essential to have your colors picked before they arrive to complete your project.  Often times the repairs are minimal and they can start to paint very quickly.  If the painters arrive and do not have paint, the job comes to a stand still.

Removing Family portraits’ and glass wear stored in curios and on tables will save time and also provide a clutter free area for the painters.  We all have special items that mean the world to us.  Theses items should always be placed in an out of the way area for any workers.  This allows more freedom for the workers to complete their project quicker and more efficiently.  As for any project which you have contractors in your home or business, clearing the areas to be worked in will speed up the process.

Lastly, feel free to let any painting company working in your home or business know what your expectations are of them.  Where you would like them to set up their equipment and tools and what areas not available for them.  Knowing the requirements of you the consumer provide the painter a better understanding of what is to be done.  Thank you.

When will you be here?

IMG_7940     This question is often asked by our client when we schedule their project.  Business and home owners need to know when we will arrive for their work.  They have other responsibilities and things to do.  Don’t you just hate it when you call to have someone come to your home and you hear this. ” We will arrive between 8am and 5 pm.  Only on Tuesday or Fridays.”  This is a common place  for most companies to work their business.  Who are they serving?  Who is benefiting this type of schedule?  We all know it is for their benefit and not you the owner.  They really do not care whether you have appointments or concerns to take care of.  If they did, they would ask you what works for you.

With our business, http://www.tegreypainting.com we always ask when you are available and what works for you best.  We are a Service company that cares about our clients needs.  We are where we are, because of you.  That is what matters to our business.

 

Having the proper set up and people to serve others makes a difference.  Being able to meet you before or after work for your estimate makes a world of difference.  Having a crew at your home or business ready to work before you  leave for work if needed is important.

If we tell you we will arrive at 7:45 am, we will be there.  We do not do the 8-5 time limit.  Your time is as valuable to us as it is to you.  We respect your time as all service companies should. The next time any business that gives you a window instead of a set time to visit you,  let them know you will call someone else that cares about your valuable time.  They may change their minds?  Thank you.

Who will be there?

Source: Who will be there?

     Do you know who will be at your home or business when you hire a contractor?  Does it matter?  Aren’t they all the same?

     The answers to these few questions may save you a lot of money and frustration.  They are the first contact a client will have with a contractors workers.  They will represent the people you hire to solve your problems.  Are they qualified, trustworthy and reliable?

     I have seen many employees enter a home or business and complete the exact work you wish for and without a blip.  On the other hand, I have seen employees ruin a project and everything connected to the job quicker then you can imagine.

     In our business, http://www.tegreypainting.com we determine who will be there.  We hire them and we support them.  Our employees are not painters hired off the street and have worked for various companies.  They do not bring old skills, good or bad with them to our business.  Our company is based on the concept that we hire good people and train them.  No previous professional skills or habits.  How does this work?  We hire people who are GOOD and possess the work and people skills to complete the task we desire.  They are very trainable and want to become the best they can in their field of endeavor.  They are friendly, smart and willing to help in every situation.  That we believe are the people who will be there.

     Our goal from day one is to train our new employees to become the Craftsmen and women we desire.  Our owner, Peggy Miller is well suited for this job.  She has over 18 years of growing our business.  Training every employee to become the best they can at what we do.  We expect all employees to apply paint the same as each other, every time.  No matter the task, everyone is fully trained to create Value for our client.  Jobs done right without the hassles or problems that often happen with some businesses.  A well run machine with the best results every time.  dreamstime_7913782

     I hope this gives you a better understanding of when you hire a contractor it does make a difference who will be there.  Thank you.

Is the paint included?

Source: Is the paint included?

Working as Tegrey Family of Coatings for 18+ years has taught us many things.  One is the client needs to know where the paint for their project comes from,  who gets it and what does it cost.

We can tell you our company will buy your paint for you and deliver it to your project location.  In our initial interview with you, we will find the project to be painted, what it will require to complete it correctly and how much paint will be needed.  These few simple questions answered, makes a difference on how your project is completed.  The substrate that needs to be painted will require a certain paint formulated specifically for it.  Drywall, concrete, wood or vinyl all require a deferent paint formula.  The number of coats will require two coats of paint as specified by the PDCA (Painting, Decorating Contractors of America). Our National organization who also writes the standards for groups as the AIA.  Often times, we need to apply a primer coat and or three coats for the best coverage.  This determines the amount of paint we order and bring to the work site.

The estimate we provide you will contain the cost for all primers and paint we will need to complete your project. Any additional paint or color change will be added onto your invoice.  The price we pay for your paint is discounted for us as we are a professional contractor using many hundreds of gallons of paint and primer each year.  The cost of the paint is then added onto your estimate for your project. Our company does not add onto the cost of paint for your project.  Often there are business who add onto the cost of materials as they believe it is a way to make additional profit.  We also request the client not purchase their own paint, as they believe they are saving money on the project.  This is almost never true.  The discounts offered by paint companies are usually still less then our purchase price.  We use only the highest grade of paints as we feel the project we complete meets our expectations as well as the clients.

We hope this answers your question about paint for your project.  If at anytime you have questions or concerns about paint being included, feel free to contact us at http://www.tegreypainting.com  Thank you.

 

 

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Relax; it is only a play on words. We are a small company who has been in business for 17 years. Tegrey family of Coatings Inc. You can find us on FB, twitter and tegreypainting.com.  We believe in building a customer base who contacts us daily. Having 80-90% referrals and little advertising was our goal from the beginning. We attended every seminars and convention related to our business in our third year of business. Spending 25% of our income on learning was a challenge. We ate a lot of beans and rice that year. Sacrifice, dedication and gaining all the knowledge possible is a start. If we did it any different, we would be working much harder and feeling a lot less like a business today.

Now that you know a little about us, we can discuss how we actually accomplish our goals. Having 17 years in business, we should be running our business without the daily stress and strain. We started by keeping every clients information handy and ready to use. My wife Peggy Miller (President) believes in the old fashion way of doing business. Everything is hand written and kept on file forever. Today we have the technology to eliminate much of this work. I am Terry Miller (COO), of Tegrey Family of Coatings Inc. My job is to make sure everything runs right without problems.

To start, we purchased the PDCA Pacer program estimating program. This allows us to keep all clients information on hand and ready to use. When someone calls us for an estimate and tells us we worked for them before, we are ready to go. Their info and what we did last is recorded and any special requirements are there to use. There are many programs similar to PACER and work very well. The idea is to have all the info on hand from a previous client for future use. People are amazed that we remember them from 10-15 years ago. That my friend is a plus. People want to be remembered.

If you’re new in business, now is the time to start your savings program. Collect all the business information about your client you can. File it accordingly. Make it one of your most valuable assets of your business. This list can be used for remembering Birthdays, Anniversary’s, pets and anything else that the clients want you to know. After all, you are the business who solves their problems. You make them smile and feel good about their selves. Hence, you make love to them like no other. Only you can satisfy their needs and create overwhelming results in what you provide.

The very first moment you meet a client for the estimate, make sure it is memorable, because it will be if done right.

If your old school and worked hard at your business for years, you already know what this article is about. You can however still make a great impact on your client by testing new waters. Trying new ideas and making your customer base a little larger and clients easier to reach. We strive every day to improve our business. One way is to build our customer base and being more of a Lover to our client. Showing them the respect and consideration like no other business. This client calls us back, every day. They are our lifeblood. When others are scrambling for work, we listen to the phone ringing.

Thank you for taking the time to read this article. I hope it helps your business grow and we wish you all the best.